{"id":1130,"date":"2026-05-25T20:52:51","date_gmt":"2026-05-25T18:52:51","guid":{"rendered":"https:\/\/rewolucjaai.pl\/?page_id=1130"},"modified":"2026-05-25T21:30:37","modified_gmt":"2026-05-25T19:30:37","slug":"pqm-training-emails","status":"publish","type":"page","link":"https:\/\/rewolucjaai.pl\/?page_id=1130","title":{"rendered":"PQM Training Emails"},"content":{"rendered":"<style>\n.pqm-training-kb{font-family:Inter,Segoe UI,Roboto,Arial,sans-serif;max-width:1280px;width:100%;margin:0 auto;padding:28px 18px;color:#0f172a;line-height:1.68;background:#f7f9fd;isolation:isolate;overflow:visible;clear:both;}\n.pqm-training-kb *{box-sizing:border-box}.pqm-training-kb a{color:#1557ff}.pqm-training-kb p{font-size:16px;margin:0 0 14px}.pqm-training-kb ul,.pqm-training-kb ol{margin:10px 0 18px;padding-left:24px}.pqm-training-kb li{margin:8px 0}.pqm-training-kb h1,.pqm-training-kb h2,.pqm-training-kb h3,.pqm-training-kb h4{line-height:1.15;color:#071528;margin:0 0 14px}.pqm-training-kb 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.pqm-hero,.editor-styles-wrapper .pqm-training-kb .pqm-hero,.entry-content .pqm-training-kb .pqm-hero,.wp-block-post-content .pqm-training-kb .pqm-hero{background-color:#071528!important;background-image:linear-gradient(135deg,#06142a 0%,#0b2d73 50%,#128fa3 100%)!important;color:#fff!important}body .pqm-training-kb .pqm-hero h1,.editor-styles-wrapper .pqm-training-kb .pqm-hero h1{color:#fff!important}body .pqm-training-kb .pqm-hero p,.editor-styles-wrapper .pqm-training-kb .pqm-hero p{color:#eef6ff!important}\n@media(max-width:1100px){.pqm-layout{grid-template-columns:1fr!important;gap:18px!important}.pqm-layout>.pqm-side,.pqm-layout>.pqm-main{grid-column:1!important;grid-row:auto!important}.pqm-side{position:relative!important;top:auto!important;max-width:100%!important;display:grid!important;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.pqm-side .pqm-mini-title{grid-column:1\/-1}.pqm-side a{margin:0!important}.pqm-main{width:100%!important}.pqm-hero{padding:28px 22px;border-radius:24px}.pqm-training-kb{padding:18px 10px}.pqm-footer{flex-direction:column}.pqm-card{padding:20px}.pqm-grid,.pqm-grid-3,.pqm-checklist,.pqm-nav-grid,.pqm-flow{grid-template-columns:1fr}.pqm-table{min-width:760px}}\n@media(max-width:680px){.pqm-side{grid-template-columns:1fr!important}.pqm-training-kb h1{font-size:34px}.pqm-hero{padding:24px 18px}.pqm-card{border-radius:20px}.pqm-table{min-width:640px}.pqm-step{padding-left:52px}.pqm-step:before{left:14px}}<\/p>\n<p>\/* v5.2 linked media helpers + stable PQM hero contrast. *\/\n.pqm-training-kb .pqm-hero{\n  background:linear-gradient(135deg,#071528 0%,#103d99 56%,#18b5bd 100%) !important;\n  color:#ffffff !important;\n  border:none !important;\n  box-shadow:0 28px 70px rgba(7,21,40,.20) !important;\n}\n.pqm-training-kb .pqm-hero h1{color:#ffffff !important;text-shadow:0 2px 18px rgba(0,0,0,.20) !important;}\n.pqm-training-kb .pqm-hero p{color:#e8f3ff !important;font-weight:650 !important;}\n.pqm-training-kb .pqm-eyebrow{color:#9ee9ff !important;}\n.pqm-training-kb .pqm-hero .pqm-pill{background:#ffffff !important;color:#1648c5 !important;border:1px solid rgba(255,255,255,.72) !important;}\n.pqm-training-kb .pqm-shot-link{display:block;text-decoration:none!important;color:inherit!important}\n.pqm-training-kb .pqm-shot-link:hover img{filter:brightness(.98);transform:translateY(-1px)}\n.pqm-training-kb .pqm-shot img{transition:transform .16s ease,filter .16s ease}\n<\/style>\n<section class=\"pqm-training-kb\">\n<p class=\"pqm-subtle\"><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1065\">PQM Training<\/a> \/ Email Queue and Customer Communication<\/p>\n<div class=\"pqm-hero\" style=\"background-color:#071528!important;background-image:linear-gradient(135deg,#06142a 0%,#0b2d73 50%,#128fa3 100%)!important;color:#fff!important;\">\n<div class=\"pqm-eyebrow\">Communication<\/div>\n<h1>Email Queue and Customer Communication<\/h1>\n<p>Send controlled task messages, understand email queue, configure templates and keep communication attached to work.<\/p>\n<div style=\"margin-top:20px\"><span class=\"pqm-pill\">Production OS<\/span><span class=\"pqm-pill\">WordPress Core<\/span><span class=\"pqm-pill\">Role-based workflow<\/span><span class=\"pqm-pill\">Training Center<\/span><\/div>\n<\/div>\n<div class=\"pqm-layout\">\n<div class=\"pqm-side\">\n<div class=\"pqm-mini-title\">Training pages<\/div>\n<p><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1065\">Training Home<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1126\">Production Dashboard<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1151\">Core Configuration<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1149\">Tasks and Add Task<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1128\">Departments and Workflow<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1069\">Calendar and Standard Gantt<\/a><a class=\"pqm-active\" href=\"https:\/\/rewolucjaai.pl\/?page_id=1130\">Email Queue and Communication<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1142\">Reports and KPI<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1140\">Modules \/ Marketplace<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1144\">Setup Wizard<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1138\">License and Demo Mode<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1134\">Help and Training<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1067\">Admin Panel<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1124\">Client Panel<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1132\">Employee Worker Portal<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1146\">Shop Manager \/ Supervisor<\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1136\">Implementation Checklist<\/a><\/div>\n<div class=\"pqm-main\">\n<div class=\"pqm-card\" id=\"purpose\">\n<h2>Purpose in plain language<\/h2>\n<p>Email Queue and Communication keep customer messages connected to the production task. Instead of sending random emails from private inboxes, PQM can record messages, queue notifications and use templates so communication becomes consistent.<\/p>\n<p>For a beginner, the important idea is: every important production message should be linked to the task. When a customer asks \u201cwhat happened?\u201d, the manager should not search through personal mailboxes.<\/p>\n<\/div>\n<section id=\"where-click\">\n<h2>Where to click<\/h2>\n<div class=\"pqm-steps\">\n<div class=\"pqm-step\">Open <span class=\"pqm-kbd\">PQM<\/span> in WordPress admin.<\/div>\n<div class=\"pqm-step\">Open <span class=\"pqm-kbd\">Email Queue<\/span>, <span class=\"pqm-kbd\">Communication<\/span> or task communication area.<\/div>\n<div class=\"pqm-step\">To send task-related communication, open the task and use the message\/email section connected to that task.<\/div>\n<div class=\"pqm-step\">To configure templates, open the email settings\/template section if your role allows configuration.<\/div>\n<div class=\"pqm-step\">After sending or queueing a message, check whether it appears in the task history or queue list.<\/div>\n<\/div>\n<\/section>\n<section id=\"email-types\">\n<h2>Types of communication<\/h2>\n<div class=\"pqm-table-wrap\">\n<table class=\"pqm-table\">\n<thead>\n<tr>\n<th>Type<\/th>\n<th>What it is<\/th>\n<th>When to use it<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Automatic notification<\/td>\n<td>Email sent by PQM after a defined trigger.<\/td>\n<td>Task created, task completed or status change depending on version\/configuration.<\/td>\n<\/tr>\n<tr>\n<td>Manual task message<\/td>\n<td>User writes a message from inside a task.<\/td>\n<td>When the manager needs to ask the customer for approval or send an update.<\/td>\n<\/tr>\n<tr>\n<td>Internal note<\/td>\n<td>Note for production team, not necessarily sent to customer.<\/td>\n<td>Production instruction, machine note, quality issue, packaging note.<\/td>\n<\/tr>\n<tr>\n<td>Email queue item<\/td>\n<td>A message waiting to be sent or already processed by the mail system.<\/td>\n<td>When checking whether notification was generated and delivered\/sent.<\/td>\n<\/tr>\n<tr>\n<td>Template<\/td>\n<td>Reusable message text with placeholders\/tokens.<\/td>\n<td>When the same type of email should be consistent for every customer.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/section>\n<section id=\"basic-workflow\">\n<h2>Basic communication workflow<\/h2>\n<div class=\"pqm-steps\">\n<div class=\"pqm-step\">Create or open a task.<\/div>\n<div class=\"pqm-step\">Confirm that the customer email address is correct before sending anything.<\/div>\n<div class=\"pqm-step\">Choose whether the message is internal or customer-facing.<\/div>\n<div class=\"pqm-step\">Write a short, clear message. Avoid production slang if the customer will read it.<\/div>\n<div class=\"pqm-step\">Send or queue the message.<\/div>\n<div class=\"pqm-step\">Check the queue\/task history. If it failed, inspect mail settings and logs before sending duplicates.<\/div>\n<\/div>\n<\/section>\n<section id=\"templates\">\n<h2>Templates and triggers explained<\/h2>\n<div class=\"pqm-table-wrap\">\n<table class=\"pqm-table\">\n<thead>\n<tr>\n<th>Trigger \/ template<\/th>\n<th>Plain-language explanation<\/th>\n<th>Recommended beginner use<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Task created \/ new<\/td>\n<td>Customer receives confirmation that production task exists.<\/td>\n<td>Good for basic onboarding. Keep message simple and factual.<\/td>\n<\/tr>\n<tr>\n<td>Task completed \/ end<\/td>\n<td>Customer receives completion or pickup\/delivery information.<\/td>\n<td>Good for final customer update.<\/td>\n<\/tr>\n<tr>\n<td>Status change<\/td>\n<td>Email can be sent when task moves between statuses.<\/td>\n<td>Use carefully in Pro\/advanced mode. Too many notifications annoy customers.<\/td>\n<\/tr>\n<tr>\n<td>Cancelled<\/td>\n<td>Message related to cancellation.<\/td>\n<td>Use only when cancellation should be communicated.<\/td>\n<\/tr>\n<tr>\n<td>Complaint<\/td>\n<td>Message related to complaint\/correction process.<\/td>\n<td>Use controlled language and keep internal investigation notes separate.<\/td>\n<\/tr>\n<tr>\n<td>Header\/footer<\/td>\n<td>Reusable branding text around messages.<\/td>\n<td>Use it for company identity, contact info and legal footer.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/section>\n<section id=\"safe-writing\">\n<h2>How to write good customer messages<\/h2>\n<div class=\"pqm-grid\">\n<div class=\"pqm-example\"><strong>Good message<\/strong><\/p>\n<p>\u201cYour order has entered production. Current stage: Digital Print. Planned completion: 24 May. We will notify you when the order is ready for pickup.\u201d<\/p>\n<\/div>\n<div class=\"pqm-example\"><strong>Bad message<\/strong><\/p>\n<p>\u201cWe are doing it. Should be OK.\u201d This gives no status, no date and no useful information.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"queue-check\">\n<h2>How to check the email queue<\/h2>\n<div class=\"pqm-steps\">\n<div class=\"pqm-step\">Open Email Queue.<\/div>\n<div class=\"pqm-step\">Look at status: pending, sent, failed or processed depending on the build.<\/div>\n<div class=\"pqm-step\">If a message failed, check recipient address first.<\/div>\n<div class=\"pqm-step\">Check WordPress mail configuration or SMTP plugin if multiple messages fail.<\/div>\n<div class=\"pqm-step\">Do not repeatedly click send if you are not sure. You may create duplicate customer emails.<\/div>\n<\/div>\n<\/section>\n<section id=\"good-practice\">\n<h2>Good practice<\/h2>\n<div class=\"pqm-note pqm-success\">\n<ul>\n<li>Keep templates polite, short and operational.<\/li>\n<li>Use automatic emails only for events that truly matter to the customer.<\/li>\n<li>Separate internal notes from customer messages.<\/li>\n<li>Always test email delivery on a staging\/test task before going live.<\/li>\n<li>When debugging, check the queue before assuming the customer did not receive anything.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section id=\"screenshots\">\n<h2>Screenshot reference<\/h2>\n<div class=\"pqm-note\"><strong>How to use screenshots<\/strong><\/p>\n<p>Click any screenshot to open it in a new tab. This is useful for zooming in while following the step-by-step instructions.<\/p>\n<\/div>\n<div class=\"pqm-shot\"><strong>Email Queue and Communication<\/strong><\/p>\n<p>Email automation and queue reference. Use it to explain notifications, templates and communication flow.<\/p>\n<p><a class=\"pqm-shot-link\" href=\"https:\/\/rewolucjaai.pl\/wp-content\/uploads\/2026\/05\/pqm-emails-scaled.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/rewolucjaai.pl\/wp-content\/uploads\/2026\/05\/pqm-emails-scaled.jpg\" alt=\"Email Queue and Communication\" loading=\"lazy\"><\/a><\/div>\n<\/section>\n<section id=\"roles\">\n<h2>Who should use this screen?<\/h2>\n<div class=\"pqm-grid-3\">\n<div class=\"pqm-role\"><b>Administrator<\/b>Configures PQM, licenses, modules, health checks, capabilities and technical maintenance. This role should be limited to trusted users.<\/div>\n<div class=\"pqm-role\"><b>Manager \/ Shop Manager<\/b>Controls daily production, creates tasks, checks reports, follows deadlines and supervises employee work without changing technical settings.<\/div>\n<div class=\"pqm-role\"><b>Production Employee<\/b>Works mainly in the frontend Employee Portal and updates assigned production stages without using the WordPress admin area.<\/div>\n<\/div>\n<\/section>\n<section id=\"troubleshooting\">\n<h2>Troubleshooting for beginners<\/h2>\n<div class=\"pqm-table-wrap\">\n<table class=\"pqm-table\">\n<thead>\n<tr>\n<th>Symptom<\/th>\n<th>Simple explanation<\/th>\n<th>What to check first<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>The page looks empty<\/td>\n<td>The system may have no demo data yet, or the current user may not have access to the required role\/capability.<\/td>\n<td>Create one test task, assign a department, then refresh the screen. Also check the user role.<\/td>\n<\/tr>\n<tr>\n<td>A button opens a login page or My Account<\/td>\n<td>The visitor is not logged in or the page is using a frontend-safe route that requires authentication.<\/td>\n<td>Log in with a test user that has the expected role. Check whether the shortcode\/page is visible only to logged-in users.<\/td>\n<\/tr>\n<tr>\n<td>Data exists but does not appear in a report\/chart<\/td>\n<td>Filters, date range, status rules or completion dates may exclude the task.<\/td>\n<td>Clear filters, expand the date range and verify that the task has the status\/date required by the report.<\/td>\n<\/tr>\n<tr>\n<td>Something changed but the screen still shows old data<\/td>\n<td>Browser cache, WordPress cache or AJAX response cache may show old information.<\/td>\n<td>Refresh the page, clear cache for this page and test in an incognito window before debugging code.<\/td>\n<\/tr>\n<tr>\n<td>The layout is broken on a small screen<\/td>\n<td>Wide tables and timelines need horizontal space; this is normal if the content remains readable.<\/td>\n<td>Use the mobile breakpoint, keep cards in one column and allow horizontal scroll only inside tables\/timelines.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/section>\n<section id=\"checklist\">\n<h2>Readiness checklist<\/h2>\n<div class=\"pqm-checklist\">\n<div class=\"pqm-check\">A beginner can explain what this screen is for after reading the first two sections.<\/div>\n<div class=\"pqm-check\">The correct role can open the screen and restricted roles cannot see unsafe actions.<\/div>\n<div class=\"pqm-check\">There is at least one realistic test task visible in the screen.<\/div>\n<div class=\"pqm-check\">Buttons and links go to the expected place.<\/div>\n<div class=\"pqm-check\">The empty state explains what to do next instead of looking broken.<\/div>\n<div class=\"pqm-check\">The page remains readable on tablet and mobile.<\/div>\n<\/div>\n<\/section>\n<section>\n<h2>Related training pages<\/h2>\n<div class=\"pqm-nav-grid\"><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1065\">Training Home<small>Training overview and recommended learning path.<\/small><\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1126\">Production Dashboard<small>Daily command center, active tasks, metrics and quick actions.<\/small><\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1151\">Core Configuration<small>System settings, statuses, roles, capabilities and safe defaults.<\/small><\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1149\">Tasks and Add Task<small>How to create, read and update production tasks step by step.<\/small><\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1128\">Departments and Workflow<small>How production stages and responsibilities are modeled.<\/small><\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1069\">Calendar and Standard Gantt<small>Date planning, deadlines and visual timeline overview.<\/small><\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1142\">Reports and KPI<small>KPI, margins, bottlenecks, exports and production analysis.<\/small><\/a><a href=\"https:\/\/rewolucjaai.pl\/?page_id=1140\">Modules \/ Marketplace<small>Optional modules, activation state and upgrade path.<\/small><\/a><\/div>\n<\/section>\n<div class=\"pqm-footer\"><a class=\"pqm-btn secondary\" href=\"https:\/\/rewolucjaai.pl\/?page_id=1069\">\u2190 Calendar and Standard Gantt<\/a><a class=\"pqm-btn\" href=\"https:\/\/rewolucjaai.pl\/?page_id=1142\">Reports and KPI \u2192<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>PQM Training \/ Email Queue and Customer Communication Communication Email Queue and Customer Communication Send controlled task messages, understand email queue, configure templates and keep communication attached to work. Production OSWordPress CoreRole-based workflowTraining Center Training pages Training HomeProduction DashboardCore ConfigurationTasks and Add TaskDepartments and WorkflowCalendar and Standard GanttEmail Queue and CommunicationReports and KPIModules \/ MarketplaceSetup [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1130","page","type-page","status-publish","hentry"],"blocksy_meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/rewolucjaai.pl\/index.php?rest_route=\/wp\/v2\/pages\/1130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rewolucjaai.pl\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rewolucjaai.pl\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rewolucjaai.pl\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rewolucjaai.pl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1130"}],"version-history":[{"count":2,"href":"https:\/\/rewolucjaai.pl\/index.php?rest_route=\/wp\/v2\/pages\/1130\/revisions"}],"predecessor-version":[{"id":1159,"href":"https:\/\/rewolucjaai.pl\/index.php?rest_route=\/wp\/v2\/pages\/1130\/revisions\/1159"}],"wp:attachment":[{"href":"https:\/\/rewolucjaai.pl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}